Our refund policy is simple.
If we have committed time to a project we cannot offer a refund.
If we have not committed time to a project, we will provide a full refund less administration fees.
Currently our administration fee is 5% of the total project value.
That’s it. No if’s, and’s, or but’s about it. Simple. The way policies should be.
Why is this our policy?
Creating content is an artform unto itself. Whether we are working on crafting words, images, graphics, audio, or video, we are creating something great for your viewers to savor and enjoy.
How can one ask a painter for their money back without providing the painter with their time back? The exchange we offer is our time to create original content for you in exchange for a fair fee. If you figure out a way to give time back, we will give a full refund (and offer you a partnership, we want in on the time machine!). Administration fees may still apply, though, even if you travel through time.